At the same time that society defends the right of individuals to display valuable aspects of their work history, the Human Resources profession seems to earn insults. Maybe we deserve it, when you see companies restricting their employee’s right to brag about their service at a major firm. The employment contract imposed by HR in the referenced court case failed to pass muster in California, of course, where they have some of the most worker-friendly laws.
“Although the underlying lawsuit is a fairly typical dispute between employer and departed employees, this case raises questions about Europe’s efforts to erase truthful online search results (the so-called 'right to be forgotten'). In effect, Robert Half sought to publicly erase truthful information about former employees’ connections to it.”
Obviously, attorneys wrote the tainted contract and attempted to enforce it in California (even dumber), but employment agreements do fall into the category of reward value topics central to Human Resource management. When HR people permit such unwise abusive practices, they give us all a black eye. An already negative image is not rehabilitated by more horror stories.
Some of us remember the shocking best-seller Up the Organization. Its famously iconoclastic CEO author credited his celebrated success to his complete elimination of the HR/personnel departments that, in his opinion, simply stifled talent. Humorist Scott Adams’s depiction of Catbert the Evil HR Director must resonate widely, because the Dilbert cartoon regularly features the malicious shenanigans of that recurring character. We should have seen it coming, because I remember from long ago a wonderful single-frame cartoon showing an employment interviewer reaching a glad hand over his desk towards a befuddled applicant, saying, “You say you don’t know the identity of your father? We have just the place for you in Personnel!” The use of “Personnel” for the more modern "Human Resources" term gives some idea of how long ago that was published.
Even worse, I just finished a new military science fiction novel of the type generally called “space opera” where the author, a retired Naval Academy graduate, inserted the following conversational exchange:
“If those units get out into the city, we’ll have the human resource director’s own time trying to catch them.”
Safir nodded.…“Did you know that people used to say the devil instead of the human resource director?”
“What’s the devil?” Kai asked.
“Something liker a human resource director, I guess.”
In a world increasingly obsessed by popularity, HR is unpopular and seen as manevolently manipulative.
What have we done to earn such disfavor? Of course, those who specialize in total rewards can deny any responsibility for the usual offensive behavior of employment recruiters (joke… just kidding, having spent my time, etc.,… ;-), but you would think that the public attitude towards HR should be more positive. Doesn’t being the dispensers of jobs, pay increases, bonuses and such goodies win us some appreciation? I guess not. There are no TV shows, few (if any) books or movies and only one cartoon strip with positive views of HR people. HR has a bad reputation.
My personal theories for the reasons would be inadequate, coming from one narrow personal viewpoint. Instead, let me open up the discussion to solicit suggestions from the thousands of Compensation Café readers. No one should have a better perspective on the image of our broader profession than those who are constantly dealing with wages, salaries, total rewards, incentives, both positive and negative consequences for performance, benefits and employee engagement issues. After all, don’t we have a saying about people who proclaim, “I belong in HR because I love dealing with people”?
Where have we failed?
E. James (Jim) Brennan was Senior Associate of ERI Economic Research Institute, the premier publisher of interactive pay and living-cost surveys. After over 40 years in HR corporate and consulting roles throughout the U.S. and Canada, he’s pretty much been there done that (articles, books, speeches, seminars, radio/TV, advisory posts, in-trial expert witness stuff, etc.), serves on the Advisory Board of the Compensation and Benefits Review and will express his opinion on almost anything.
Creative Commons image "l'il devil" by Clyde Robinson