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This is awesome, Darcy. First of all, I totally agree that good service should be invisible. I appreciate the dilemma of companies trying to measure how good their service is but no one wants to fill out a survey. Except really weird people. And I enjoyed a good laugh about the poor people handing their customer sat survey to a comp specialist. You just couldn't give them a 9.5 and be done with it, could you? ;-) The most important message here is that a number is NEVER the whole story.

Working Girl - I'm glad you got a laugh out of this post! I'll probably
give them 10s since I think they did a good enough job that they
shouldn't be penalized due to a poorly conceived comp program. It just
makes me sigh when I see this type of thing.

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