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a major barrier, even if you use multiple channels and consider different learning styles, is the impenetrable language many benefits communications still use. what's exciting to see is that more companies are allowing employees to speak to one another, which, despite the recent edelman report to the contrary, still seems to be a preferred mode of learning and choosing. it allows employees to ask the real questions they have and get a non-buzzword-heavy or legally-smoothed answer.

great post.

Fran - Thanks for adding such a great idea, and for taking the time to comment.

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