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Thanks for the post. I'm a big fan of the "Don't just throw money at it" concept. It doesn't work but it is a convenient excuse not to explain the real problem. Good leaders get to the root of the problem rather than treating symptoms.

Maybe life will get easier next time, when you can simply give them a link to this post, or hand them a copy. Anything "published" (particularly when peer-reviewed) tends to be more credible than even an accurate verbal assertion.

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