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Think you covered all the major bases of incentive plan conceptial design except FEEDBACK, which tends be the major stumbling block (besides "dealing with change") encountered after program launch. Dan Walters' superb Running in the Dark post the other day touched on that.

The best-designed system will flounder if participants don't have line of sight and all the rest of the vital feedback elements that empower them to self-direct. Seems like creating effective feedback mechanisms should also be part of the program design.

Thanks for this spot on addition, Jim! I couldn't agree more that designing feedback as part of the plan is a must.

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