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Very interesting study and article. Having spent the final five years of my career in HR (having been at the telco for thirty years), I do recognize the overall profile described.

Some of the smartest and most insightful people I had ever come into contact with were residing in HR, and they were keenly aware of the role of "people" in making the business successful.

At the same time, I often felt that there was almost an inferiority complex at play. That is, there was always the talk of "the business" as if it was something separate. If it "takes a village to raise a child," it takes a village of departments to make an organization successful. HR is - or should be - a full member of the team (even though it talks about the importance of teams but doesn't really like them...!).

That fits with the "process" orientation of most HR folk as opposed to an "output" focus. There frequently seems to be more interest in how things are done than in the actual results produced.

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