With the fall of the Autumn leaves the attention of most senior management personnel shifts to the upcoming changeover of the business year. And that click of the fiscal year calendar is accompanied by the beginning of their new annual incentive plan cycle. So while the left hand is busy processing performance assessments and award payouts as an end-of-year project, the right hand is getting ready for the new cycle.
In many companies this fresh start is automatic, an administrative process not given much thought past doing what they did last year, and the year before.
Here's a thought. Instead of issuing another rubber stamp copy perhaps now might be a good time to review your annual management incentive plan and take the opportunity to breathe new life into it. Because if left on autopilot too long it’s surprising how many extra names find themselves added to the incentive-eligible rolls, slowly adding what can become significant costs, and all without proper review.
Eventually senior management will notice the ballooning costs and clamp down, either by reducing eligibility in a broad-based fashion, or by reducing incentive payment opportunities. Perhaps both. You don’t want to get to this point.
The Sneak Attack On Your Payroll
Has your company made too many people eligible for the incentive program? Take a quick look at a 3-year growth curve of positions and employees being included. Would you consider all these deserving? Is someone making that decision, or has title or grade designation become the deciding factor? Meanwhile, can you explain the ROI for the growing total in management incentive pay?
Employees deemed eligible for an incentive opportunity should have a line of sight between their performance against measureable objectives and award payments. If they don’t, what are you rewarding? Your plan shouldn't be a profit-sharing scheme, where eligible employees light a candle in the window and hope that the company does well.
Companies typically use the “Manager” title as an eligibility cutoff, but perhaps what you name a position should not be the sole criteria. What about those whose responsibilities include managing people, versus individual contributors who manage a budget, or a non-staffed function, or a specific responsibility? Sometimes they're all called "Manager."
Perhaps the title is a gift, regardless of the roles and responsibilities. I'm thinking of a "First Impressions Manager."
If you’re suffering from title inflation and have granted puffed-up titles for certain employees, are these Managers actually managing at all, are they only supervising, or are they really only technical experts with a gratuitous title?
Using a grade designation can have its own problems; is everyone in a grade eligible, and if not how do you differentiate between positions, when the company has already deemed each to be similarly valued? Slippery slope here.
Have a care that your pay-for-performance management incentive program doesn’t evolve into an entitlement program.
Where's My Check, Please?
Something else to look at: is the incentive award at risk? How many of your eligible employees do not receive an award each cycle? If practically everyone receives an award, perhaps instead of an incentive plan what you have is a delayed reward program; managers put in their twelve months and expect a bonus payment.
Does your incentive program require behavior above and beyond, with individual objectives linked to broader company goals? Or are your objectives only finalized at the end of the cycle, simply to comply with some Human Resource assessment form that must be completed?
At the lower limits of incentive eligibility some companies start with an incentive target of 5%. However that low a reward opportunity is not a carrot for anyone. For that small amount of reward you won’t change anyone's behavior, never mind maintain their attention for 12 months, so why bother? If behavior isn’t going to change, if you’ll receive the same performance as before, but now for an additional 5%+ cost increase, what is your return on your investment? In my view this money is often wasted.
Now is the time that you should have a look-see at the effectiveness of your annual management incentive plan - and to suggest meaningful improvements. Because once the current payment processing cycle is complete the pressure will be on to roll-out the 2012 program. And at that point the die will be cast until the following year.
It will be too late.
Chuck Csizmar CCP is founder and Principal of CMC Compensation Group, providing global compensation consulting services to a wide variety of industries and non-profit organizations. He is also associated with several HR Consulting firms as a contributing consultant. With over 30 years Rewards experience Chuck is a broad based subject matter expert with a specialty in international and expatriate compensation. He lives in Central Florida (near The Mouse) and enjoys growing fruit and managing (?) a brood of cats.
Creative Commons image courtesy of Ft. Meade
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