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Great post Chuck. Everyone (including myself) keep talking about being strategic and getting rid of the "mundane". But it all hits the fan if a couple of the basics fall apart. Look at payroll. They don't get any praise if everyone's paycheck is correct ---- but they really catch it if there is even one mistake.

All ships need an engine room (or anchor) as well as a rudder

Bergmann-Porter's Iron Law of Benefits Administration states that if you run 100,000 claims/yr at 6 sigma accuracy, one or more of the 43 claims that are fubared will be for the CEO, the CFO, or a member of their immediate family.

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