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02/20/2017

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An essential truth, well presented, Chuck!

At the risk of self-identifying as one of those arrogant know-it-alls, I would gently suggest that true expertise tends to exist in direct proportion to humility. Real SMEs understand the tremendously broad range of options and tend to refrain from imposing one universal solution to every issue. Problem-solving is a process that demands participative investigation, analysis and diagnosis, followed by collaborative resolution ... rather than an immediate leap to impose a single prescription. There are always more than one way to do things right and no one person knows all of them.

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