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The link to the article isn't working "page not found" can this be updated or can a copy of the article be posted here in PDF? Thanks!

HiKatherine. The article is a McKinsey classic, so they have it posted as a pdf. Type the title into your search engine, and the pdf should show as one of your top options.

Katherine and anyone else having trouble finding the article - I have updated the hyperlink to take you to the pdf that Margaret references above. Sorry for any inconvenience - thanks, as always, for reading!

I'm glad you shared this. It is a good read and indeed very helpful. I wanted to learn more. The link didn't work the first time though but I tried again and I had it up ;)

Thanks! I read this blog every day. Some days before my Facebook.....

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